Complaints Process

Last updated: October 2026

People who contact Orderet Garage Doors deserve a fair and honest experience. If you did not get one, please tell us. This page shows how to send a complaint and what happens after. It is a general template, not legal advice.

What You Can Tell Us About

You are welcome to write to us about any of these:

• How we handled your call or message
• How we used or protected your personal information
• Anything on the site that looks unclear or wrong
• How a provider we connected you with behaved

If the Issue Is With a Provider

Providers in our network run their own businesses. Each one sets its own quotes and prices, does its own work and handles its own customer service. If you are unhappy with work on your garage door, start by contacting the provider directly. Keep your notes in writing.

Please tell us too. Feedback about providers helps keep the network honest, and a provider that keeps falling short may be removed. Orderet Garage Doors cannot settle contract disputes, refund money for a provider's work, or make decisions on a provider's behalf.

Sending Your Complaint

Email contact@orderet.living and include:

• Your name and contact details
• The date you reached us or the provider
• The phone number or form you used, if you know it
• The provider's name, if you have it
• What went wrong and what result you would like

After You Write

We will confirm by email that we got your message, usually within a few business days. Then we look into it. That may include reaching out to the provider. We will reply with what we found and any action we are taking.

Not Happy With Our Answer?

Reply and ask for a second review. You may also reach out to your state's consumer protection office or attorney general, or to the Better Business Bureau. If the provider is licensed, your state licensing board may be able to help as well.

Contact

Email: contact@orderet.living